Location & Contact Details
Brownhills Road
Norton Canes
Cannock
Staffs
WS11 9SE
Phone : 01543 450222
Fax: 01543 450014
Email:
Get map & travel information
Thursday 6 October 2011
The Practice Team
Doctors
Nurse
Phlebotomist
Practice Manager
Reception Staff
Training Practice : No
Patient Participation Group
- Dr M Po
- Dr K Zeya
Nurse
- Lynn Beddows
Phlebotomist
- Tina Gritt
Practice Manager
- Jane Potter
Reception Staff
- Tracy Malcolm (senior receptionist)
- Tracy Cluley
- Janet Lowbridge
- Tina Gritt
Training Practice : No
Patient Participation Group
- If you want to join our participation group please contact with the practice manager Mrs Jane Potter.
Opening hours & Appointment times
Surgery Opening hours
Appointment Times
Please note that on our early morning and late night surgery's due to arrangements with the Primary care trust our telephone lines are forwarded to Out of Hours as normal.
| Monday | 08:00 - 18:30 |
| Tuesday | 07:00 - 19:30 |
| Wednesday | 08:00 - 12:30 |
| Friday | 08:00 - 18:30 |
Appointment Times
| Monday | 09:30 - 11:50 |
| 15:00 - 17:00 | |
| Tuesday | 07:15 - 11:15 |
| 16:30 - 19:30 | |
| Wednesday | 09:30 - 11:50 |
| Thursday | 09:30 - 11:50 |
| 13:00 - 17:00 | |
| Friday | 09:30 - 11:50 |
| 15:00 - 17:00 |
Please note that on our early morning and late night surgery's due to arrangements with the Primary care trust our telephone lines are forwarded to Out of Hours as normal.
Additional Services
In addition to the essential services provided by the practice, we also offer the following services:
Repeat Prescriptions
There is so much waste and remember if anything is taken back to the Pharmacy it has to be destroyed and cannot be reused.
Test Results
Home visits
Dealing with an Emergency
An emergency is a critical or life threatening situation.
Examples:
- Childhood Immunisations
- Seasonal flu & Pneumonia imms
- Minor surgery
- Fitting of IUCD/ Mirena coil
- Anti coagulation
- Post natal examinations
- Alcohol users
- Chalamydia Screening
- Smoking Cessation
Repeat Prescriptions
- 48 hours notice is required for repeat prescriptions
- Requests for repeat prescriptions can be made by person at reception.
- By Fax or Post
- Telephone requests are for the housebound and out of area only
There is so much waste and remember if anything is taken back to the Pharmacy it has to be destroyed and cannot be reused.
Test Results
- Patient are requestd to telephone the surgery for results after 2pm.
- Blood results take about a week.
- X-rays can take up to three weeks.
Home visits
- Please try to attend the surgery if at all possible. If you are too ill to come to the surgery please telephone before 10.30 am.
Dealing with an Emergency
An emergency is a critical or life threatening situation.
Examples:
- Unconsciousness
- Heavy Blood Loss
- Suspected Broken Bones
- Suspected Heart Attack
- Difficulty Breathing
- Stab Wound
Others ...
Patient Responsibilities
Violent patients
Complaints or comments
Access to patient information
- All patients are responsible for keeping their appointments and updating the practice if they change their name address or telephone number.
Violent patients
- Practice staff will not tolerate patients that are violent or abusive to any staff member or persons on the practice premises. Such patients will be removed from the practice list.
Complaints or comments
- If you wish to make a complaint about the service received at our surgery, please write or make an appointment to see Mrs Jane Potter the practice manager.
Access to patient information
- All NHS staff has a legal duty to maintain information pertaining to patients confidentiality. Your medical history is/will be recorded onto the practice computer system, these records are accessed by authorised users only.
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